The shipping address, contact number, and delivery date and time provided during checkout are considered final. Please review your shipping information carefully before completing your purchase.
To ensure that our gelato ice cream arrives in perfect condition, we may use dry ice to maintain the ideal temperature during delivery. We also deliver gelato ice cream using freezer truck. It is essential that the your provided shipping details are accurate, as any delivery issues may affect the quality of the gelato. Please ensure someone is available and reachable to receive the order on the specified delivery date.
If no one is available to receive the delivery, we will attempt to contact you to arrange alternative options, such as leaving the package with a neighbor or at your doorstep. If we are unable to reach you, a re-delivery fee of $15 will be charged. The original products will be delivered on an agreed date and time, subject to availability, and you agree to accept them in their existing condition.
For orders placed for store pickup, please collect your items at the selected date and time. Early collection is not possible, as we usually make fresh upon your order hence, we require sufficient time to prepare your order.
The following delivery fees apply:
Store collection (free) — for all orders.
Delivery fee (free) — for orders $75 and above.
Re-delivery fee — $15 for re-delivery of an unsuccessful delivery.
Surcharge of $18 applies to deliveries in Secured Zone areas.
For questions or more information about our shipping policy, please contact us at hey@gelatowholesalecollective.com.
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